Terms of Service

Overview

By accessing our website and placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Products

We take care to ensure all product descriptions and images are accurate. As our treats are natural products, they may vary in size, shape, colour, and texture. These natural variations do not affect the quality of the product.

Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order if necessary. Once an order has been placed, we may not be able to make changes, so please check your order carefully before completing your purchase.

Pricing & Payment

All prices are shown in GBP (£). Payment must be received in full before your order is dispatched.

Shipping

Dispatch and delivery information can be found in our Shipping Policy. While we aim to dispatch orders promptly, delivery times are estimates and cannot be guaranteed.

Returns & Refunds

Please refer to our Returns & Refunds Policy for details on returns, exchanges, and refunds.

Feeding Advice

Our treats are intended for dogs only and should be fed responsibly. Always supervise your dog while enjoying treats or chews, ensure fresh drinking water is available, and choose products appropriate for your dog's size and chewing style. Treats should be fed as part of a balanced diet.

Limitation of Liability

We are not responsible for any injury, illness, or damage resulting from the misuse of our products or failure to supervise your dog while chewing. If your dog has known allergies or dietary requirements, please check the ingredients before feeding.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about these Terms of Service or your order, please get in touch via our Contact Us page.